In the early days of CAE software, user's took great pride in reading the User's Manual cover to cover. We were all intimately familiar with the Help system. It was the only way to really be able to do anything beyond flow in a pipe. A common response you would receive when calling technical support was, "RTFM!" Ahh, the good ole days.
Safe to say, that today is a new day and the user's expectations have grown several orders of magnitude since the good ole RTFM days. Computers, mobile phones, ipods etc are apart of our everyday lives. We have grown past having to call technical support on how to use software. Sure, we still may call when we are totally stuck. But, in general, people want to have options when looking for answers to their questions.
Safe to say, that today is a new day and the user's expectations have grown several orders of magnitude since the good ole RTFM days. Computers, mobile phones, ipods etc are apart of our everyday lives. We have grown past having to call technical support on how to use software. Sure, we still may call when we are totally stuck. But, in general, people want to have options when looking for answers to their questions.
Some folks are into the User's Guide, some want to call their favorite support guy, some love online Forums and there are those of us that simply want to watch a quick video. I don't want to watch a 30minute video on the history of pump modeling. I just want you to give me a quick overview. Ideally, I would like to watch the video a few times as I am following along. Reading about it is of little value to me, I want to see it.
This mentality sparked the birth of CFD-tv. It is a library of videos 1-5mins in length that provide our user's with audio and video to help them overcome some of their common support questions, provide insight on a new application or learn tips and tricks from some of our power user's. The library is available on our Customer Portal or right within the Help system inside the interface.
Let us know what you think!!
This mentality sparked the birth of CFD-tv. It is a library of videos 1-5mins in length that provide our user's with audio and video to help them overcome some of their common support questions, provide insight on a new application or learn tips and tricks from some of our power user's. The library is available on our Customer Portal or right within the Help system inside the interface.
Let us know what you think!!
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